Common Issues:
"I didn't get the invitation link."
If you are a student using EditMentor for school, ask your teacher to share the invitation link again.
Or ask us for help by clicking on the orange chat icon at the bottom right corner of the EditMentor website to send us a message using the chat feature.
"I clicked the invitation/activation link, but I still can't log in."
You should reset your password. When you reset your password, EditMentor will send an e-mail to you. If you don't get an e-mail to reset your password, please take a look at the following common issue below.
"I tried resetting my password, but I haven't received an e-mail."
If you don't receive a reset password e-mail, there could be two reasons:
You set up your EditMentor account through your Google account. If so, try logging in with the "Log In With Google" button.
Or your school or organization account is blocking EditMentor e-mails. If that happens, reach out to us through the chat feature in the bottom right corner.
"I received the verification e-mail, but the link isn't working."
If your teacher invited you by e-mail, the unique verification link would expire if :
You already clicked them once.
Your teacher sent a new link.
Ask your teacher to send you a new link and try again.